Description

At Mairead O'Leary Opticians,We are passionate about enhancing our patients' confidence through exceptional eye care and eyewear they truly love. We operate with a strong set of values centered on empowering our team to always prioritise the patient's needs. We foster a positive, fun team environment built on mutual respect for each other and those we serve. Our commitment to outstanding customer service means ensuring patients not only see better but feel fantastic about their choices and their experience with us. Job Type: PermanentWhat we offer:A competitive salary package with a potential performance-based bonus.The opportunity to lead and shape a successful local practice.A supportive and positive company culture that values its team.Autonomy to manage the practice effectively.Ongoing professional development opportunities.Staff benefits and discounts.€40,000.00-€50,000.00 per year Key Responsibilities and Duties:Leadership & Team Management: Lead, motivate, and develop the practice team (including clinical and retail staff). Manage scheduling, conduct performance reviews, and foster a collaborative, positive working environment aligned with our values.Operational Excellence: Oversee all daily operations, ensuring smooth patient flow, efficient appointment scheduling, and effective inventory management. Maintain practice standards and ensure compliance with all relevant regulations and procedures.Patient Experience Champion: Drive a culture of exceptional customer service, ensuring every patient receives a professional, personalised, and positive experience. Handle escalated patient queries or complaints effectively.Commercial Acumen: Monitor key performance indicators (KPIs), manage budgets, identify opportunities for growth, and implement strategies to enhance practice performance and profitability.Clinical Support: Work closely with the clinical team to ensure seamless integration between clinical care and retail operations. Key Skills and Competencies:Might you be the ideal candidate? Do you have?Proven experience in a management or leadership role, ideally within an optical, retail healthcare, or high-end retail environment.A natural leader with the ability to inspire, and motivate people.Strong operational management skills with excellent organisational abilities.Commercially aware with experience managing KPIs and budgets.Passionate about delivering exceptional customer service and patient care.Excellent communication, interpersonal, and problem-solving skills.Proficient with practice management software and standard office IT.A positive, proactive, and results-oriented attitude.(Highly Desirable) Experience within the optical industry.